Policies, Shipping, Returns
Orders:
Orders can be placed 24 hours a day, seven days a week via our website. We do charge for your order at time of purchase and will ship your order as quickly as possible. In some cases, shipping may be delayed due to out of stock items or long delivery times.
If you have any questions regarding product (i.e. color, size, weight, material, texture, etc.) or lead times we can be reached at shop@senahomeliving.com.
Return Policy:
No refunds or returns on large furniture items unless the item was damaged in shipping. If you receive a damaged item please leave the item in its original packaging and contact us within 48 hours at shop@senahomeliving.com and we will email you return instructions.
Returns are accepted on smaller décor and accessory items within 14 days of receiving your order. We will offer store credit or a refund to the original form of payment for goods that are unused and in original condition. Please email shop@senahomeliving.com to initiate an online return.
Damages:
Unfortunately, damages sometimes occur in shipping. We are so sorry if this happens to you. If you receive your item and it is damaged please email shop@senahomeliving.com with photos of the damage and your order number. We will happily file a claim and process a replacement or a refund for the item that you received. Do not throw the item out. We will email instructions on how to proceed with the claims process. Please note that ALL damages need to be reported to us within 48 hours of receipt of your merchandise. Replacement and or refunds cannot be guaranteed on damaged merchandise that is not reported in a timely manner.
Refunds for damaged items will be processed back to the original form of payment.
Product Notations:
Please note that some of our products are antique vintage textiles, and vintage reclaimed pieces; therefore, they may have blemishes. This is part of the beauty of the product. These items are meant to be unique, therefore the product cannot be considered defective.
Items that are made with natural material, such as but not limited to, rattan, stone, wood, marble, etc. will all vary slightly in color and texture. Knots, chips, divots, and small cracks are not considered defects but part of the beauty of the product.
Every monitor shows color differently. If you have any questions on a product’s color or texture, please email shop@senahomeliving.com. We do our best to answer any questions that you may have.
Shipping & Delivery:
Orders are processed Monday through Friday, 9am-5pm. Orders placed on the weekends will be processed the following week.
Please keep in mind that the delivery clock starts when the package is in the hands of the carrier – not when the order is placed.
We do our best to fulfill your order as quickly as possible; however, sometimes items are out of stock at time of purchase or unexpected delays may occur. If the item that you ordered is out of stock we will happily email you with information on when you can expect your order. Should you have questions regarding an expected shipping date, feel free to email shop@senahomeliving.com and we will gladly provide an estimate.
Additional shipping fees will be charged for white glove delivery service, furniture items, oversized mirrors and large giclee canvas art. If you have a question on a particular product, please email shop@senahomeliving.com.
We do not ship internationally at this time. We do not ship to AK or HI at this time; only to the 48 contiguous states.